Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you about promotions and offers.  We will not share your details with any third party.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Late arrival procedure

Please ensure you contact us to let us know if you will be arriving later than 12.00pm, and inform us of your new estimated time of arrival. We do not normally accept guests after 12.00pm.

 

Room Vacation

Please vacate your room by 11.00am, unless otherwise arranged. The room will be ready for re-occupation from 12.00pm, unless otherwise arranged.

 

If you need to return to your room between 11.00am and 12.00pm to collect belongings please let us know as we occasionally lock the house if we go out for any length of time during the day.

 

Rooms

Eating take away meals in rooms is not allowed as they can leave after smells and can cause staining if the food comes into contact with bedding or carpets etc. We accept that sandwiches and drinks can be consumed in the rooms but care should be taken to avoid spillage etc.

Guests are not expected to stay in the room all day.

 

Smoking

There is a no smoking policy in force at D’stolz Villa & Hospitality.

There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.


Damages and Breakages

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.